Terms & Conditions
By booking a session, you agree to the following terms and conditions.
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1. Services
Phone therapy sessions are provided as supportive conversations aimed at emotional well-being, reflection, and guidance.
The service does not replace medical, psychiatric, or emergency treatment.
If you are experiencing a mental health crisis or are at risk of harm, please contact emergency services or a licensed healthcare professional immediately.
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2. Booking
Sessions must be booked in advance and are subject to availability.
Once a session is confirmed, the agreed time is reserved exclusively for you.
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3. Payment
Payment must be completed before the session unless otherwise agreed.
Accepted payment methods:
MobilePay
Quick payment
Subscriptions and session packages are prepaid and non-refundable once started.
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4. Cancellation Policy
Cancellations made more than 24 hours before the session are free of charge.
Cancellations made within 24 hours of the session will be charged 50% of the session price.
Failure to attend without cancellation will be charged 100% of the session price.
Cancellations must be made via SMS, phone call, or email.
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5. Confidentiality
All conversations are treated as confidential.
Information will not be shared with third parties without your consent, except where disclosure is required by law.
6. Client Responsibility
You are responsible for:
Providing correct contact details
Being available at the agreed time
Ensuring you are in a private and safe environment during the call
7. Communication Between Sessions
Any chat, SMS, or WhatsApp support included in subscriptions is intended for brief support only and is not a substitute for therapy sessions. Response times are not guaranteed.
8. Technical Issues
If technical problems occur (e.g. call drops), reasonable efforts will be made to continue the session.
If a session cannot be completed due to technical issues on the therapist’s side, a replacement session will be offered.
9. Limitation of Liability
The therapist is not liable for outcomes resulting from decisions or actions taken by the client outside sessions.
Therapy is a supportive process, and results cannot be guaranteed.
10. Changes to Terms
These terms may be updated at any time.
The version in effect at the time of booking applies.